Switchboard Operators, Including Answering Service Salary, Job Outlook & Education | Career Matchup
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Switchboard Operators, Including Answering Service

43-2011

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Median annual wage

$38,630

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2011

Projected change

-26%

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-2011

Annual openings

3.1k

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-2011

National employment

34,280

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2011

Read the data in context

Career Matchup does not declare an overall winner. National estimates can hide local variation, and O*NET relative values describe the named construct rather than whether a career is better.

01 · Compensation

Pay and employment

National estimates are shown with the reference year from the BLS source row. Missing source values stay visible as Not available.

Median annual wage

$38,630

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2011

Mean annual wage

$42,300

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2011

Hourly median wage

$18.57

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2011

Hourly mean wage

$20.34

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2011

10th percentile annual wage

$29,990

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2011

25th percentile annual wage

$34,820

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2011

75th percentile annual wage

$46,530

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2011

90th percentile annual wage

$59,470

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2011

National employment

34,280

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2011

02 · Outlook

Employment outlook

BLS projections describe the national occupation outlook across the published projection period.

Projected employment change

-26%

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-2011

Average annual openings

3.1k

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-2011

Projection period: 2025-2035

Annual openings are reported in thousands in the BLS source.

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-2011

03 · Preparation

Education and training

These are the typical preparation categories reported for the occupation, not a guarantee of any individual employer's requirements.

Typical entry-level education

High school diploma or equivalent

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-2011

Related work experience

Not available

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-2011

On-the-job training

Short-term on-the-job training

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-2011

04 · Work context

What the work is like

O*NET context measures use their source scale identifier and a documented relative bar. A higher bar means more of the named construct, not a universal improvement.

Contact with others

5 raw · CX scale
100% relative

Relative scale: 100% · raw 4.98 · CX

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Time pressure

3.2 raw · CX scale
56% relative

Relative scale: 56% · raw 3.22 · CX

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Spend time standing

2.3 raw · CX scale
34% relative

Relative scale: 34% · raw 2.34 · CX

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Exposed to contaminants

2.1 raw · CX scale
27% relative

Relative scale: 27% · raw 2.06 · CX

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Exposed to disease or infections

1.7 raw · CX scale
17% relative

Relative scale: 17% · raw 1.67 · CX

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Exposed to hazardous equipment

1.1 raw · CX scale
2% relative

Relative scale: 2% · raw 1.06 · CX

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

05 · Fit signals

Skills and work styles

These measurements describe skills and work-style characteristics associated with the occupation in O*NET.

Active listening

3 raw · LV scale
43% relative

Relative scale: 43% · raw 3 · LV

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Reading comprehension

2.9 raw · LV scale
41% relative

Relative scale: 41% · raw 2.88 · LV

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Speaking

2.9 raw · LV scale
41% relative

Relative scale: 41% · raw 2.88 · LV

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Critical thinking

2.8 raw · LV scale
39% relative

Relative scale: 39% · raw 2.75 · LV

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Monitoring

2.5 raw · LV scale
36% relative

Relative scale: 36% · raw 2.5 · LV

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Writing

2.4 raw · LV scale
34% relative

Relative scale: 34% · raw 2.38 · LV

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Active learning

2.3 raw · LV scale
32% relative

Relative scale: 32% · raw 2.25 · LV

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Learning strategies

1.9 raw · LV scale
27% relative

Relative scale: 27% · raw 1.88 · LV

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Dependability

2.4 raw · WI scale
89% relative

Relative scale: 89% · raw 2.36 · WI

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Attention to detail

1.9 raw · WI scale
81% relative

Relative scale: 81% · raw 1.86 · WI

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Stress tolerance

1.4 raw · WI scale
74% relative

Relative scale: 74% · raw 1.43 · WI

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

Cooperation

2.1 raw · WI scale
85% relative

Relative scale: 85% · raw 2.07 · WI

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-2011.00

06 · Evidence

Sources and limitations

Every displayed value retains the dataset release, reference period, and occupation code used to publish it.

Occupational Employment and Wage Statistics

Source-backed

U.S. Bureau of Labor Statistics

Release May 2025 · Reference 2025

Occupation code 43-2011 · SHA-256 b5855a37f3e03e779f6fbf173d3bbc94aeeff33426aef32fa95ce6d025bab1af

Employment Projections

Source-backed

U.S. Bureau of Labor Statistics

Release 2025-2035 · Reference 2025-2035

Occupation code 43-2011 · SHA-256 a7d060f0576f7d4f5b829b9a0bb4a6c11a12766d159ebb0e07aab5bd2e7583c5

O*NET Database

Source-backed

O*NET Resource Center

Release 31.0 · Reference August 2026

Occupation code 43-2011.00 · SHA-256 c63ad00a8e45f3d3ef8e1529fcf8864d2279f2dfcb98737436818f5664781b04

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Switchboard Operators, Including Answering Service vs Telephone Operators

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Verified career

Telephone Operators

43-2021

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Median pay

$41,740

Source: Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2021

Growth

-27.6%

Source: Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-2021

View career profile
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Verified career

Communications Equipment Operators, All Other

43-2099

All communications equipment operators not listed separately.

Median pay

$54,680

Source: Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-2099

Growth

1%

Source: Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-2099

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Verified career

Meter Readers, Utilities

43-5041

Read meter and record consumption of electricity, gas, water, or steam.

Median pay

$48,150

Source: Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-5041

Growth

-10.5%

Source: Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-5041

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Verified career

Couriers and Messengers

43-5021

Pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.

Median pay

$39,200

Source: Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-5021

Growth

8%

Source: Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-5021

View career profile
Compare with Couriers and Messengers

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Data sourcesData availabilityAboutFree guideContactPrivacyTermsData: U.S. Bureau of Labor Statistics and O*NET® Database.