Customer Service Representatives vs Receptionists and Information Clerks: Salary, Job Outlook & Education | Career Matchup
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Customer Service Representatives vs Receptionists and Information Clerks

Compare the evidence side by side. Career Matchup shows the source data without declaring an overall winner.

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01 · Compensation

Pay and employment

Median annual wage

2025

Customer Service Representatives$44,770
100% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4051

Receptionists and Information Clerks$38,010
85% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4171

Mean annual wage

2025

Customer Service Representatives$46,590
100% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4051

Receptionists and Information Clerks$39,460
85% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4171

Hourly median wage

2025

Customer Service Representatives$21.53
100% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4051

Receptionists and Information Clerks$18.27
85% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4171

Hourly mean wage

2025

Customer Service Representatives$22.40
100% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4051

Receptionists and Information Clerks$18.97
85% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4171

10th percentile annual wage

2025

Customer Service Representatives$31,750
100% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4051

Receptionists and Information Clerks$28,760
91% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4171

25th percentile annual wage

2025

Customer Service Representatives$36,870
100% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4051

Receptionists and Information Clerks$33,960
92% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4171

75th percentile annual wage

2025

Customer Service Representatives$51,780
100% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4051

Receptionists and Information Clerks$45,130
87% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4171

90th percentile annual wage

2025

Customer Service Representatives$63,590
100% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4051

Receptionists and Information Clerks$49,950
79% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4171

National employment

2025

Customer Service Representatives2,595,750
100% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4051

Receptionists and Information Clerks910,180
35% relative comparison

Source: U.S. Bureau of Labor Statistics · Occupational Employment and Wage Statistics
Release: May 2025 · Reference/year: 2025 · Occupation code: 43-4171

02 · Outlook

Employment outlook

Bars compare the same metric across the two careers. They are not an overall score.

Projected employment change

2025-2035

Customer Service Representatives-5.3%
100% relative comparison

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-4051

Receptionists and Information Clerks-1.7%
32% relative comparison

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-4171

Average annual openings

2025-2035

Customer Service Representatives289.5k
100% relative comparison

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-4051

Receptionists and Information Clerks105.1k
36% relative comparison

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-4171

03 · Preparation

Education and training

Typical entry-level education

2025-2035

Customer Service RepresentativesHigh school diploma or equivalent

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-4051

Receptionists and Information ClerksHigh school diploma or equivalent

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-4171

Related work experience

2025-2035

Customer Service RepresentativesNot available

Value missing or suppressed in source.

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-4051

Receptionists and Information ClerksNot available

Value missing or suppressed in source.

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-4171

On-the-job training

2025-2035

Customer Service RepresentativesShort-term on-the-job training

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-4051

Receptionists and Information ClerksShort-term on-the-job training

Source: U.S. Bureau of Labor Statistics · Employment Projections
Release: 2025-2035 · Reference/year: 2025-2035 · Occupation code: 43-4171

04 · Context and fit

Work context

Only compatible O*NET scales are compared together. Relative bars preserve the source scale interpretation.

Contact with others

Customer Service Representatives4.9 raw · CX scale
96% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks4.9 raw · CX scale
97% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Time pressure

Customer Service Representatives4.6 raw · CX scale
89% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks2.7 raw · CX scale
43% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Spend time standing

Customer Service Representatives3.2 raw · CX scale
56% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks2.4 raw · CX scale
35% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Exposed to contaminants

Customer Service Representatives1.4 raw · CX scale
11% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks2.4 raw · CX scale
36% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Exposed to disease or infections

Customer Service Representatives1.7 raw · CX scale
17% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks2.9 raw · CX scale
47% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Exposed to hazardous equipment

Customer Service Representatives1.2 raw · CX scale
4% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks1 raw · CX scale
0% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

04 · Context and fit

Skills

Only compatible O*NET scales are compared together. Relative bars preserve the source scale interpretation.

Active listening

Customer Service Representatives4 raw · LV scale
57% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks3.1 raw · LV scale
45% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Speaking

Customer Service Representatives3.8 raw · LV scale
54% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks3 raw · LV scale
43% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Critical thinking

Customer Service Representatives3.5 raw · LV scale
50% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks3 raw · LV scale
43% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Reading comprehension

Customer Service Representatives3.1 raw · LV scale
45% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks3.1 raw · LV scale
45% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Monitoring

Customer Service Representatives3 raw · LV scale
43% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks2.8 raw · LV scale
39% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Writing

Customer Service Representatives3 raw · LV scale
43% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks3 raw · LV scale
43% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Active learning

Customer Service Representatives2.9 raw · LV scale
41% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks2.1 raw · LV scale
30% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Learning strategies

Customer Service Representatives2.9 raw · LV scale
41% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks1.9 raw · LV scale
27% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

04 · Context and fit

Work styles

Only compatible O*NET scales are compared together. Relative bars preserve the source scale interpretation.

Dependability

Customer Service Representatives2.4 raw · WI scale
90% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks2.5 raw · WI scale
91% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Attention to detail

Customer Service Representatives1.9 raw · WI scale
81% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks1.9 raw · WI scale
82% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Stress tolerance

Customer Service Representatives1.8 raw · WI scale
80% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks1.2 raw · WI scale
70% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Cooperation

Customer Service Representatives2.3 raw · WI scale
89% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4051.00

Receptionists and Information Clerks2.5 raw · WI scale
91% relative

Source: O*NET Resource Center · O*NET Database
Release: 31.0 · Reference/year: August 2026 · Occupation code: 43-4171.00

Explore your next step

Customer Service Representatives

Read the full profile, preparation, skills and source details.

Receptionists and Information Clerks

Read the full profile, preparation, skills and source details.

  • Use the career comparison checklist

Sources

Each side retains the source release, reference period, occupation code, and file hash used for the comparison.

Customer Service Representatives

Occupational Employment and Wage Statistics

Source-backed

U.S. Bureau of Labor Statistics

Release May 2025 · Reference 2025

Occupation code 43-4051 · SHA-256 b5855a37f3e03e779f6fbf173d3bbc94aeeff33426aef32fa95ce6d025bab1af

Employment Projections

Source-backed

U.S. Bureau of Labor Statistics

Release 2025-2035 · Reference 2025-2035

Occupation code 43-4051 · SHA-256 a7d060f0576f7d4f5b829b9a0bb4a6c11a12766d159ebb0e07aab5bd2e7583c5

O*NET Database

Source-backed

O*NET Resource Center

Release 31.0 · Reference August 2026

Occupation code 43-4051.00 · SHA-256 c63ad00a8e45f3d3ef8e1529fcf8864d2279f2dfcb98737436818f5664781b04

Receptionists and Information Clerks

Occupational Employment and Wage Statistics

Source-backed

U.S. Bureau of Labor Statistics

Release May 2025 · Reference 2025

Occupation code 43-4171 · SHA-256 b5855a37f3e03e779f6fbf173d3bbc94aeeff33426aef32fa95ce6d025bab1af

Employment Projections

Source-backed

U.S. Bureau of Labor Statistics

Release 2025-2035 · Reference 2025-2035

Occupation code 43-4171 · SHA-256 a7d060f0576f7d4f5b829b9a0bb4a6c11a12766d159ebb0e07aab5bd2e7583c5

O*NET Database

Source-backed

O*NET Resource Center

Release 31.0 · Reference August 2026

Occupation code 43-4171.00 · SHA-256 c63ad00a8e45f3d3ef8e1529fcf8864d2279f2dfcb98737436818f5664781b04

Read the data in context

Career Matchup does not declare an overall winner. National estimates can hide local variation, and O*NET relative values describe the named construct rather than whether a career is better.

Career Matchup is an independent comparison tool.

Data sourcesData availabilityAboutFree guideContactPrivacyTermsData: U.S. Bureau of Labor Statistics and O*NET® Database.